Shipping policy

This page sets out where we deliver, what you pay, how long delivery takes, and how import charges are handled. There are no costs beyond what you see at checkout.

Ventra is a United States registered business. We currently deliver to the United States, the Netherlands and Poland.

Where we deliver

  • United States
  • Netherlands
  • Poland

Prices are shown in your local currency — USD, EUR or PLN — based on your delivery country. We are not able to deliver to other destinations at this time.

Shipping costs

Shipping is a flat fee of $7.90 per order, and is free on every order of $35 or more.

In the Netherlands and Poland this fee is charged in your local currency — approximately €6.90 in the Netherlands and approximately 29 zł in Poland, with free shipping from roughly €31 and 130 zł respectively. As these amounts are converted from US dollars, the exact figure can vary slightly from day to day. The precise cost in your own currency is always shown at checkout before you pay.

We do not add handling fees, packaging charges, fuel surcharges or any other fee that is not shown to you before you confirm your order. The total displayed at checkout is the total you pay.

Order processing time

Every order is prepared and dispatched within 1–4 business days.

Business days are Monday to Friday and exclude public holidays. Orders placed after 5:00 PM UTC begin processing on the following business day, as do orders placed on a weekend or a public holiday.

Delivery time

Once your order has been dispatched, delivery takes approximately 6–10 business days.

Total time from placing your order to receiving it is therefore approximately 7–14 business days.

These timeframes are estimates. Actual delivery can vary with carrier schedules, customs processing, seasonal demand and local conditions.

Taxes, duties and import charges

For customers in the Netherlands and Poland, the price you see already includes VAT.

For customers in the United States, sales tax is calculated and added at checkout where we are required to collect it.

All applicable duties and import charges are calculated and collected at checkout. The amount you pay when you place your order is the final amount. You will not receive any further bill from the carrier, from customs, or from us when your parcel is delivered.

This applies to every destination we ship to. If you are ever asked to pay an additional charge on delivery, contact us immediately at help@ventra.pet and we will resolve it and reimburse you.

Tracking your order

Every order ships with tracking. You will receive:

  • An order confirmation email as soon as you place your order
  • A dispatch email containing your tracking number and a tracking link
  • Further delivery updates as they are provided by the carrier

You can also follow your parcel at any time on our Track your order page.

Tracking information can take up to 48 hours after dispatch to begin updating. If your tracking number does not appear to work immediately, this is normal.

Damaged, missing or incorrect orders

If your order arrives damaged, incomplete, or is not what you ordered, contact us at help@ventra.pet within 14 days of delivery. Please include your order number and a photograph of the parcel and the item concerned.

We will send a replacement at no cost to you, or issue a full refund — whichever you prefer. You will never be asked to pay return postage in these circumstances.

Delayed or lost parcels

If your tracking has not updated for 10 consecutive business days, or your order has not arrived within 10 business days of the estimated delivery date, please contact us. We will investigate with the carrier on your behalf.

If a parcel is confirmed lost in transit, we will replace it or refund it in full, at your choice. You are not expected to pursue the carrier yourself.

Delivery address accuracy

Please check your delivery address carefully before completing your order. We can amend an address only before dispatch, so contact us as soon as possible if you notice an error.

Parcels returned to us because of an incorrect or incomplete address will be refunded in full, or re-sent once the correct address is confirmed.

Storing your product

Ventra® drops are shipped in sealed bottles and do not require refrigeration in transit. On arrival, store the bottle closed, at room temperature, out of direct sunlight and out of reach of children and pets.

Contact us

If you have any question about delivery or about your order, please get in touch.

  • Email: help@ventra.pet
  • Response time: within 1–2 business days
  • We answer email: Monday to Friday, excluding public holidays