Legal notice

Below you will find the essential legal information governing your use of the Ventra website and your purchases from us.

Who we are

Ventra® is a dog health supplement brand. This store, ventra.pet, is operated as a United States registered business, selling and shipping to customers in the United States, the Netherlands and Poland.

You can reach our customer support team by email at help@ventra.pet. We answer email Monday to Friday, excluding public holidays, and reply within 1–2 business days. A contact form is also available on our Contact page.

Website hosting

Our online store is powered by Shopify Inc., whose principal place of business is 151 O'Connor Street, Ottawa, ON K2P 2L8, Canada. Payments are processed by Stripe.

Acceptance of these notices

By visiting ventra.pet, browsing our products, placing an order, or otherwise engaging with our services, you agree to these legal notices and to our associated policies. If you do not agree with them, please do not use our website or make purchases.

Eligibility to purchase

To purchase from Ventra you must be of legal age to form a binding contract in your jurisdiction, which generally means 18 years or older. By placing an order you confirm that you meet this requirement.

Our products and the claims we make

Ventra® products are food supplements for dogs, not medicines. In the European Union they are placed on the market as complementary feed for pets, in accordance with applicable EU feed legislation.

They are not intended to diagnose, treat, cure or prevent any disease, and they do not replace veterinary advice, diagnosis or treatment. In the United States, these statements have not been evaluated by the Food and Drug Administration.

Always follow the dosing instructions on the label, and speak to your veterinarian before use if your dog is on medication, is pregnant or nursing, or has a diagnosed condition. Individual results vary between animals, and nothing on this website is a promise of a particular health outcome.

While we make every effort to display our products accurately, packaging and colours may appear slightly different on screen. Product descriptions and information are subject to change.

Ordering and contract formation

When you select an item and proceed to checkout, you are making an offer to purchase. Your order is formally accepted, and a contract of sale formed, once we confirm dispatch. We may decline or cancel an order — for example if an item becomes unavailable or there is a pricing error — and we will notify you promptly and refund you in full if this happens.

Prices, taxes and shipping costs

Prices are displayed in the currency of your delivery country: USD in the United States, EUR in the Netherlands, PLN in Poland. In the Netherlands and Poland, displayed prices include VAT; in the United States, sales tax is added at checkout where we are required to collect it.

Shipping is a flat $7.90 per order and free on orders of $35 or more, charged in your local currency. All applicable duties and import charges are calculated and collected at checkout. The total shown at checkout before you confirm is the total you pay — there are no further charges on delivery and no hidden fees.

Payment security

All transactions are processed securely through Stripe, which is certified to PCI DSS Level 1. Ventra does not store your full payment card information. Full details are in our Payment policy.

Delivery

We ship to the United States, the Netherlands and Poland. Orders are processed within 1–4 business days, excluding weekends and public holidays. Once dispatched, delivery typically takes 6–10 business days. These are estimates and can be affected by factors beyond our control. Full details are in our Shipping policy.

Cancellations and returns

You may cancel your order at no cost at any time before dispatch. Consumers in the Netherlands and Poland have a statutory right of withdrawal within 14 days of receipt. In addition, we offer a 30-day return window on unopened items and a 90-day money-back guarantee on your first order, valid even if the bottle is empty.

To start a return, email help@ventra.pet and we will provide the return address. Return postage is paid by the customer, except where an item is faulty, damaged or incorrect, in which case we cover it in full. Refunds are processed within 7 business days of our receiving and inspecting the return. Full details are in our Refund policy.

Intellectual property

All content on this website — including the Ventra name and logo, text, graphics, imagery and product formulations — is our property or that of our licensors, protected by copyright, trademark and other intellectual property laws. You may not replicate, distribute or modify any part of it without our express written consent.

User conduct

You agree to provide accurate information when placing orders and not to misuse our website or services, including by introducing harmful code or attempting to disrupt the normal operation of the site.

Privacy and cookies

How we collect, use and protect your personal information, and the rights available to you, are set out in our Privacy policy. Residents of certain jurisdictions can also manage advertising preferences via Your Privacy Choices.

Governing law and your consumer rights

These legal notices and any purchases made through Ventra are governed by and interpreted in accordance with the laws of the State of Wyoming, United States.

However, if you are a consumer resident in the European Union — including the Netherlands and Poland — you benefit from any mandatory provisions of the consumer protection law of your country of residence. Nothing in these notices deprives you of the protection of those provisions, or of your right to bring proceedings in the courts of your own country.

For free independent consumer advice, customers in the Netherlands can contact ACM ConsuWijzer, and customers in Poland can contact the municipal or district consumer ombudsman (miejski lub powiatowy rzecznik konsumentów) or UOKiK.